for a safe, comfortable and researched travel experience …
Personal Travel Profile
Once you have made an inquiry please fill out a Personal Travel Profile which provides us with your personal information and travel preferences that we require to complete your booking. All information collected and used is strictly in accordance with the Privacy Act and Benalla Travel’s privacy procedures.
We understand that your privacy is very important and Benalla Travel is committed to protecting your privacy.
Benalla Travel can assist you with travel insurance.
We strongly recommend that you do not travel anywhere without insurance so that you are covered for unforeseen circumstances.
Please contact us for all your insurance options (+61 3 5762 3187) or visit our Travel Insurance page on our website.
Credit Cards/Foreign Currency
Advise your credit card provider that you are travelling overseas and make a note of their credit card cancellation procedures for stolen or lost cards. Couples who have several types of credit cards should select one card each, therefore if your wallet is stolen you have immediate credit with the other card. Benalla Travel can assist you with foreign currency and Cash Debit Cards.
ESTA – Electronic System for Travel Authorisiation to the USA. Official Webpage
International travellers who are seeking to travel to the United States under the Visa Waiver Program (VWP) are now subject to enhanced security requirements and will be required to pay an administrative fee. All eligible travellers who wish to travel to the U.S. under the Visa Waiver Program must apply for authorization and then pay
In case of a lost passport, leave a photocopy of both your passport and visa details with our travel consultants.
Check your passport is valid for at least six months from your return date to Australia.
A stick on label with your name on the outside of the passport will quickly identify whose passport it is when travelling with others.
Australian Government Smart Traveller website
Official travel advice for Australians.
We recommend you use locks on all your luggage.
TSA recognized locks are recommended for travel to or via the USA.
We recommend the use of hotel safes for all valuables.
Find travel advisories and register your travel details at www.smartraveller.gov.au DFAT (Department of Foreign Affairs & Trade).
BENALLA TRAVEL would like to advise clients of important changes to airport security rules for electronic devices in carry-on baggage from 1 July 2014. The new aviation security measures announced this month for electronic devices such as phones and tablets particularly relate to flights to, from and via the United States and United Kingdom, including stopovers through Europe, Africa and the Middle East.
We urge all travellers to pay particular attention to the new security measures as they are put in place to ensure passenger safety and travellers will need to be patient as these are recent changes to airport security and may cause delays as a result. The key changes specify that items powered by lithium batteries – such as those found in mobile phones, tablets and laptops – have to be carried in hand luggage, not checked baggage and that all devices must be able to be TURNED ON at security, or risk having the device confiscated or the passenger denied boarding. If you cannot prove your device functions as normal, there is a strong chance you will not be allowed to fly, or you may have your item confiscated and/or you asked to undergo additional screening. Keep your chargers and power adaptors on hand to avoid having an electronic device go flat, While most airports have power outlets to charge your devices, they can be limited so don’t rely on the ability to charge your device at the airport.
External tags with name & address.
Internal labels with name & address.
Details of dimensions, brand, value and size in case of lost baggage.
In case of lost baggage with the airline, complete a lost baggage report and retain copy for insurance and your own follow up.
Travel Accessories/Guide Books
Benalla Travel stock a large range of travel accessories. Please contact our travel advisors for advice on luggage locks/straps, adaptors, money/passport belts/pouches and laundry/personal travel accessories. For travel research we have a comprehensive range of Lonely Planet travel guides and phrase books. For stylish, brutally frank, shopping, dining and lifestyle advice try the LUXE City Guides!